Burlington City Council Passes Recommendations from Feb. 13 CSSRA Committee Meeting

If you missed our Burlington City Council meeting on Monday, Feb. 24, here are some of the highlights of what was carried — for a full recap of all the recommendations carried by Council from the Feb. 13 Corporate Services, Strategy, Risk and Accountability (CSSRA) Committee meeting, please click the links:

• Post-Meeting Minutes - Corporate Services, Strategy, Risk and Accountability Committee_Feb13_2020 /
• Post-Meeting Minutes - Regular Meeting of Council_Feb24_2020

• ENTERPRISE RESOURCE PLANNING (ERP) PROGRAM UPDATE — Parks and Recreation Department report, moved by Ward 3 Councillor Rory Nisan at committee.

• • Receive and file information technology services department report IT-01-20 providing an update on the Enterprise Resource Planning (ERP) program. (Moved by: Councillor Paul Sharman & Seconded by: Councillor Lisa Kearns
    • Amend Enterprise Resource Planning (ERP) program update (IT-01-20) by adding the following paragraphs to the end of the recommendation:
      Direct the City Manager to provide the Corporate Services Strategy Risk and Accountability Committee with an overview of governance and project management structures for corporate projects, including but not limited to, Enterprise Resource Planning (ERP), Enterprise Asset Management System (EAMS), and Customer Relationship Management (CRM), Business Intelligence (BI); and An initial review to be brought to Committee in May 2020; andDirect the City Manager to provide the Corporate Services Strategy Risk and Accountability Committee with regular reporting on project status including key deliverables and timelines, risk assessments, change management plans, and readiness assessments.

Carried unanimously by Council.

• • Receive and file information technology services department report IT-01-20 providing an update on the Enterprise Resource Planning (ERP) program; and
    • Direct the City Manager to provide the Corporate Services Strategy Risk and Accountability Committee with an overview of governance and project management structures for corporate projects, including but not limited to, Enterprise Resource Planning (ERP), Enterprise Asset Management System (EAMS), and Customer Relationship Management (CRM), Business Intelligence (BI); and
    • An initial review to be brought to Committee in May 2020; and
    • Direct the City Manager to provide the Corporate Services Strategy Risk and Accountability Committee with regular reporting on project status including key deliverables and timelines, risk assessments, change management plans, and readiness assessments.

Carried unanimously by Council.Staff report: IT-01-20 Enterprise Resource Planning (ERP) Program UpdateMY TAKE:I completely support this and I’m glad for the dedication and commitment by Counc. Sharman, Stolte and Kearns who brought their background to how we can have proper oversight with this item. I want to thank staff for inviting an audit of their work. There is no shame in making a mistake, the issue is not learning from it. Key deliverables, status updates - those are the tools to help us ensure the work is carried out. This is a good sign of working together. • 2019 COMMUNITY SURVEY RESULTS — Corporate Communications and Government Relations Department report, moved by Ward 4 Councillor Shawna Stolte at committee.Receive and file corporate communications and government relations department report CC-01-20 providing the 2019 community survey results.Carried unanimously by Council.Staff report: CC-01-20 2019 Community Survey Results;Appendices: CC-01-20 Appendix A Burlington Community Survey Draft Final Report Jan 13 2020 / CC-01-20 Appendix B City of Burlington Community Survey Presentation Jan 13 2020 / CC-01-20 Appendix C Project_Detailed_Report_2019_Community_Survey.MY TAKE:I think these results are outstanding and everyone should be proud. Our staff who deliver this service should be proud of this. It was really gratifying to see the improvement in community engagement piece. It’s a real testament to this Council because these questions were asked on our watch. I’m proud of this team, this council and proud of our staff communications and informing the public on what is happening at City Hall. In terms of how we use this information, I agree with staff and the consultant, it’s one tool, not the only tool. We’re not only listening but we’re also acting on some of the things the public has told us here. — Burlington Mayor Marianne Meed Ward—*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist