Burlington City Hall Departments and What Issues They Cover

My office receives emails from residents about various issues and circumstances you encounter. As your Mayor, my team and I endeavour to do everything we can to help resolve your issues or connect you with the most appropriate departments at the City of Burlington who can.To keep serving you better, and to help get a resolution to your City-related issue as quickly and efficiently as possible, here is a list of City department emails that you can contact in addition to my office at mayor@burlington.ca. Also included beside each are some of the issues that department looks after.

access&privacy@burlington.ca	Freedom of Information requests. Requests can be made online at: www.burlington.ca/en/services-for-you/Freedom-of-Information-Requests.asp
animalcontrol@burlington.ca	Animal Control - dog bites, barking dogs, enforcement of dogs off leash, dog licensing, cat microchippingWildlife – coyotes, raccoons, etc.
building@burlington.ca	Bylaw enforcement (noise, nuisance, lot maintenance, property standards, talls grass/weeds)Building permits – swimming pools, demolition, signsLicensing – business, liquor and lotteryBylaws
capitalworks@burlington.ca	Leash free dog parksGrading and drainage issuesStormwater management – bridgesEnvironmental AssessmentsDriveway widenings and curb cutsFlooding – flood assistanceRoad reconstructionParks and Open Space Projects – park planning, new splash pads and playgrounds, construction of city buildingsLove My PlaygroundCommunity Energy PlanConstruction management issues (parking for tradespersons, haul routes for trucks, cranes, material storage, port-a-potties, noise, signage, etc.)Environment – climate change, air quality, idlingUtility locates
city@burlington.ca	Inbox for general inquires.
claimsadministrator@burlington.ca	Claims against the city for personal or property damage. Claims can be submitted online at: https://www.burlington.ca/en/your-city/Submit-a-Claim.asp
committees@burlington.ca	Agendas and Minutes - standing committees of councilCitizen advisory committees
contactbt@burlington.ca	Burlington Transit - Handi-Van, PRESTO, bus shelters
crossingguards@burlington.ca	Crossing guards
eventbookings@burlington.ca	Flag raisingsFestivals and events

feeassistance@burlington.ca	Fee assistance for city recreation programs
firedepartment@burlington.ca	Burlington Fire DepartmentFire prevention and education, fire response times, fire routes,  burn permits, requests for attendance at special events, smoke and carbon monoxide alarms, emergency preparedness.
liveandplay@burlington.ca	Recreation programsGeneral inbox for parks & recreation matters.
parking@burlington.ca	Parking - tickets, on-street parking, parking exemptions, enforcement
planning@burlington.ca	Planning and Development - site plans, zoning clearances/enquiries, heritage properties, committee of adjustment, Official Plan. List of current development applications in each city ward.
propertytax@burlington.ca	Taxes - tax assessments, appeals, pre-authorized payments
rentals@burlington.ca	Facility and Park Rentals - city facility bookings
rpf@burlington.ca	Forestry - requests for new city trees, city tree trimmingRoad and sidewalk maintenance – potholes, trip hazardsSnow Removal - from sidewalks and streetsAdopt-a-Flowerbed programLoose Leaf CollectionLitter and Clean ups- grass cutting and maintenance- control of Canada Geese population- wasp nest removal on city property- garbage containers in parks-trails-sidewalks- graffiti and vandalism in parks- light maintenance at parks and city facilities- maintenance of parks-beach-playgrounds-sports fields-trails-flower beds-creeks-traffic islands-city cemeteries
tourism@burlington.ca	Tourism Burlington - visitor information, city pin requests for large groups travelling, city flag requests
traffic@burlington.ca	Traffic Signals and Street LightsSpeeding – traffic calming and road safetyTransportation - planning, traffic operations,  bike racks on sidewalks, street signs