City of Burlington updating its delivery, tracking and prioritizing of customer requests to optimize customer service delivery and improve your experience
Here at Burlington City Hall, we recently began implementing new customer service technology and supporting processes to help serve our community faster and more effectively.This system has already started incorporating emails that come in to the Mayor's Office through the dedicated email address Mayor@burlington.ca, as well as new emails to reach your councillors:
- ward1@burlington.ca for Ward 1 Councillor Kelvin Galbraith;
- ward2@burlington.ca for Ward 2 Councillor Lisa Kearns;
- ward3@burlington.ca for Ward 3 Councillor Rory Nisan;
- ward4@burlington.ca for Ward 4 Councillor Shawna Stolte;
- ward5@burlington.ca for Ward 5 Councillor Paul Sharman;
- ward6@burlington.ca for Ward 6 Councillor Angelo Bentivegna.
- *If you're not sure of your ward, click the link for the City of Burlington's ward division map.
Other departments at City Hall will be incorporated in the months ahead.The technology and processes will allow us to track your questions and input, and make sure it gets to the right department for a speedy response. Myself or a member of my staff will still respond to matters that require our direct attention.In the short term, as we transition to this new system, if you feel you are not getting the answers you need in a timely manner, please reach out to me by phone at 905-335-7607.