Mayor’s Monday Mailbag – Sept. 20, 2021 – Where Should I Direct My City-Related Issues, Questions & Comments?

Welcome to the Mayor’s Monday Mailbag, an initiative Burlington Mayor Marianne Meed Ward and the Mayor’s Office has launched to share weekly answers to questions from the public we’ve received through our main email inbox at mayor@burlington.ca or the Mayor’s social media platforms.At the end of the month, we’ll publish a roundup of those most pressing questions we’ve received in the weeks prior.Mayor’s Monday Mailbag – Sept. 20, 2021QUESTION:“I have an issue I need to bring to the attention of the City of Burlington -- where should I be directing my questions/comments/feedback?”ANSWER:Residents are always welcome to reach out to and connect with Mayor Meed Ward and the Mayor's Office team if you need assistance regarding any city-related matter. We value every opportunity to engage with our community and appreciate your input. We will also endeavour to get back to you as soon possible.However, you may be looking to get faster service and may wish to only loop in the Mayor and Mayor's Office. In this case, it may be best to direct your inquiry/issue to our Service Burlington desk at city@burlington.ca. This main email inbox not only helps the City of Burlington keep track and a record of all questions, comments, concerns and feedback from the public, but it also helps staff determine which City department is best suited to assist and help deal with/resolve your inquiry. Service Burlington staff will also loop in the Mayor and Mayor's Office when needed.If residents still have questions or need further assistance, please email Mayor Meed Ward and the Mayor's Office team at mayor@burlington.ca.RELATED LINKS:

• Mayor’s Monday Mailbag – Sept. 13, 2021 – Provincial Changes to Municipalities’ Regulation of Transportation Noise Related to Delivery of Goods
• Mayor’s Mailbag – August 2021 Roundup – Mixed vaccines & travel, Memorializing a loved one, & Construction hours of operation
• Mayor’s Monday Mailbag — July 2021 Roundup — Fireworks regulations, Millcroft Greens development, lifting of mask mandate & high-rises at Holland Park site
• Mayor’s Monday Mailbag — June 2021 Roundup — Development applications, vaccine supply & gunk on the beach

—*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist